Effective Date: 12-03-2026

At IO Italian Osteria, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, dine at our locations in Singapore, Bangkok, and Pattaya, or utilize our bespoke event and catering services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you make a reservation, inquire about our services, subscribe to our newsletter, or interact with our website.

The types of information we collect include:

Identity and Contact Data: Name, email address, phone number, and physical address (particularly for off-site services).
Reservation and Event Data: Booking dates, party size, dietary restrictions, food allergies, and specific preferences for Private Home Chef, Catering, or Home Wine Tasting events.
Financial Data: Payment card details and billing addresses (processed securely through our third-party payment gateways; we do not store full credit card numbers on our servers).
Technical Data: IP address, browser type, operating system, and browsing behavior on our website collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to provide a seamless and hospitable experience. Specifically, we use your data to:

Process and manage your restaurant reservations and off-site event bookings.
Deliver tailored services, such as ensuring our Home Chef team arrives at the correct location and accommodates any specified dietary needs.
Communicate with you regarding your bookings, inquiries, or customer service requests.
Send promotional emails, newsletters, and exclusive offers regarding IO Italian Osteria, provided you have opted in to receive them.
Improve our website functionality, dining experiences, and service offerings based on guest feedback and website usage trends.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, managing reservations, or executing catering events. These partners are bound by confidentiality agreements.
Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency in Thailand or Singapore).

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have specific rights regarding your personal data under applicable laws (such as the PDPA in Thailand and Singapore). These rights may include:

The right to access the personal data we hold about you.
The right to request correction of any inaccurate or incomplete data.
The right to request the deletion or anonymization of your personal data.
The right to withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms or external booking partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Effective Date."

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

IO Italian Osteria

Email: info@smgthai.com
Phone: 098 546 1662

Address: 269 Sukhumvit 31 Khlong Tan Nuea, Watthana, Bangkok 10110